Shipping And Return Policy

Nomad Gallery

ٍِshipping & Return Policy

Placing an Order

 Orders are placed online directly through our website. Simply add the items you want to purchase indicating the quantities of each to your cart. When you are ready to complete your purchase follow the online checkout instructions. You will be given all relevant pricing and shipping information before you confirm your purchase.  If you need special assistance in completing your order or prefer to place your order over the telephone or offline please write to us at customerservice@nomadgallery.net

Hand Made Products

Nomad products are mostly hand made including even woven items one at a time. It is therefore very rare to create exact identical items. Every product is a creation of artisans, and based on craft styles that are centuries old. In some cases there may be some natural blemishes or variations of colors that are not product flaws.

Such variations are part of the production of handmade items, so you may find minor distinctions which makes them unique.

Wholesale Products 

All our products are available for wholesale. Please note our minimum of US$ 1000. (One thousand US dollars ) net of any extras such as shipping or local custom duties at customer end  for example To become a wholesaler, please register your account with us indicating your requirement. We will then get back to you with our

wholesale discount rate depending on your order. For urgent orders contact Nomad Gallery at customerservice@nomadgallery.net

Custom Orders / Large Quantities

If there is an item that you are looking for that is not currently available please send an email to: customerservice@nomadgallery.net A customer service representative will try to accommodate your request as much as possible.
 Depending on the product we are generally able to offer much larger quantities than what we show available on our wholesale website on a make-to-order basis. For orders of more than 30 of a certain item or more than 100 items from the same model, please contact customerservice@nomadgallery.net for a quote. 


Our Commitment To Your Privacy

Your privacy is our top concern. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. 
The privacy of those who visit our Web site is of primary concern to nomadgallery.net. We adhere to the highest ethical standards of the industry.  Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at nomadgallery.net and is never collected or stored by us. It is used by our secure credit card payment provider.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.
 If, at any time, you have questions or concerns about nomadgallery.net please feel free to contact us by mail:customerservice@nomadgallery.net


What Information Is Collected:
 As part of the order process, the following information is collected from shoppers by our secure Credit Card processor.
 Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

Nomad Gallery does not collect any private information whatsover except name, address and tel number for shipping purposes

 How That Information Is Used:
When a user makes purchase at Nomad, the customer's name, billing address, shipping address, telephone number and credit card number and expiration date are to be submitted information. The credit card information is gathered securedly by our online payment solution providers, for authorizing and processing your payment.Never by us.
 The information that we gather is for the purposes of processing your order, personalizing your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. We take every precaution to protect our users' information. When users submit sensitive information via the Web site, the information is protected both online and offline.
 For any questions please email us : customerservice@nomadgallery.net
Shipping Information: We ship world wide. Products usually shipped next working day depending on availability of product.

Refund, Returns and Cancellation policy : 
You are welcome to return any items that you do not wish to keep within 30 days. No restocking fee. No advance notice. No questions asked.100% refund except shipping cost. We respect your choice - If for any reason you receive a damaged item, please contact us so we can promptly send you a replacement or repair it. Many customers choose the convenience of returning the item for a credit when no exchange or replacement is needed - you will receive a 100% credit on your account for the cost of the item. 100% Exchange - Simply return the item and choose another. You will either receive a credit or be asked to pay the difference. All returned merchandise must be sent back in its original condition and container/bag, in a completely unaltered state. Damaged or used items will not be accepted.
www.nomadgallery.net is not responsible for neither postage on returned items nor custom duties or any extra expenses that may arise due to local regulations. Please add postage depending on your locations.

Thank you for your interest in Nomad.

 

Shipping Policy

This is our shipping obligations as a seller .This policy is a part of our terms.

Cost of shipping

The cost of a shipping label will depend on the destination, weight, mail class, package type, and dimensions of the package. Signature confirmation will be required . Fees will be added to the total cost of the label at the shopping cart . All fees international and local will appear separately on your payment account . We ship using DHL, Fedex, Egymail, and Egyptian Post EMS. Shipping rates are determined by the shippers mentioned and we do not add any fees on top.

Refund, Returns and Cancellation policy : 
Due to the distance high cost, we do not accept returns - If for any reason you receive a damaged item, please contact us so we can promptly send you a replacement or repair it.